FAQ

How to reserve cars, Cancelation, Update your reservations

Multiple destinations, Private tour, Hourly charters

About our vehicles, Equipment, Car type

About our drivers

About capacity of trunk space, what we can carry

Other general questions

Yes. We offer flat rates for on the day bookings.

Our highway tolls prices are calculated based on average costs. In order to avoid heavy traffic, we sometimes take alternative routes, which may result in higher tolls than those listed on our website. However, we do not charge extra for such cases. We appreciate your understanding.

Yes, we accept payment in advance. We accept payment by credit card or bank transfer.

We accept VISA, American Express, Mastercard, JCB, Diners Club and Discover.

We will provide you with a digital receipt link in the reservation confirmation e-mail. We will also send you an e-mail to download the digital receipt after the payment is confirmed. For more details, please click here.

We accept PayPay, Alipay, Alipay HK, and Kakaopay.

Unfortunately, there are no discounts.

We are very sorry. We set our fares based on the address arranged to be picked up

Of course, you can pay directly in USD, but only for online payments. Cash payments are only in JPY.

While you have a 24-hour cancellation policy, cancellations made within 24 hours will be charged 100% of the total booking amount.

[In Case of Cancellation]

・Credit card payment in advance: 5% will be deducted from the full amount, and the rest will be refunded.

・Bank transfer payment in advance: 5% will be deducted from the full amount, and the rest will be refunded.

*We cover the bank transfer fee.

[Refunds Due to Partial Changes]

・Credit card payment in advance: We will refund without any fees.

・Bank transfer payment in advance: The bank transfer fee will be covered by the customer.

You don’t need to pay the driver.

No,you will not be charged by fight delay.

If the departure time is before 10 p.m., there will be no late-night surcharge.

No, it will not apply. If the delay in the start time is not due to the customer’s circumstances, no late-night surcharge will be charged.

Yes. If more than 10 minutes have passed since the scheduled time, an additional charge of ¥1,000 will be incurred for every 10-minute. If we are unable to reach you at all and 30 minutes have elapsed, the driver will leave the location, and you will be charged a cancellation fee, including the waiting charge.

Yes. Although a person can make reservations on behalf of the passenger, if we do not receive the passenger’s contact information (phone number, etc.) for the day of the reservation, we may ask the person who made rservations to relay the information to the passenger on the day. Please inform us of the contact information of the passenger as much as possible at the time of reservation.

Yes. We will send you a confirmation email with details of the process on the day and payment methods.

An email of tentative reservation completed is sent right after you made a reservation. If you have not received the mail, there was either an error in the registered email address or the e-mail might have been misplaced into the spam folder. Please book once again or call us to confirm.

Please let us know in advance, then we will be happy to make a stop for sightseeing on the way to your destination. We kindly ask you to provide us with the address of the place where you would like to go for sightseeing and how long you need for sightseeing. We will provide a quotation for that.

We will provide transportation services all over Japan, regardless of long or short distance, as long as either the pickup location or the destination is within our business area. For more information about our business area, please click here.

Yes. Even during peak periods when our customer service lines are busy, we will return all calls received during business hours in the order they were received. Our business hours are from 8:00 a.m. to midnight.

Please call +852-9545-1314 （Whatsapp）from the pay phone or the information in front of the arrival lobby. We will tell you about the taxi situation.

We will pick you up at your arrival time as much as possible. However, in case of a major early arrival or delay, there may be a short wait for the driver to arrive.

We accept requests via phone or email. However, if you need to make any changes or cancellations within the day before your reservation or after the cancellation deadline, please call us. Cancellations within 24 hours will be charged 100% of the booking amount. A full refund will be given for any reason other than flight cancellation.

We can contact the hotel front desk at the time of your reservation. Please inform the front desk in advance that your reserved vehicle will pick you up.

Unfortunately, we do not have wheelchair adapted vehicles within our fleet. However, if the wheelchair is only for storage purpose, we can prepare storage space for the wheelchair. We offer help getting on and off the vehicle at all times.

・Notification for changing date or time prior to cancellation deadline:
We can change the date or time of your reservation for free. However, it may not be possible to change the date and time during peak season or when a car type is specified.

・Notification for changing date on the day:
We process it as a cancellation. We will charge you a cancellation fee and then we make a new reservation.

・Notification for changing time on the day:
If you need to change your reservation time to an earlier time, we will accept your request to the extent possible.
If you need to change your reservation time to a later time, please contact us at least 2 hours prior to the reservation time. If you request to delay the pickup time less than two hours before the originally scheduled time, a waiting fee of ¥1,000 per 10 minutes may apply.

Free cancellation up to 24 hours before your scheduled departure. Free waiting time in case of flight delays until your arrival. Full refund in case of flight cancellation.

We accept reservations for pickup and drop-off locations anywhere in Japan, as long as the pickup location is within our service area.

Please refer to our service areas: Destinations

You can stop at as many places as you want. We will provide you with an individual quotation for the stopover fee. If the driver is required to wait at the stop point, a waiting fee will be incurred. A waiting fee of 10 per 10usd minutes will be charged.

Please let us know in advance. If you provide us with your itinerary (where you want to go and how long you need), we will let you know how much it costs.

Please contact us in advance as we may not be able to accommodate your request depending on the circumstances on the day.

All vehicles, are non-smoking. Please be assured that this includes e-cigarettes.

1. Complimentary Services Available on Vehicles
2. Wi-Fi Access
3. Free internet connectivity for passengers during the ride.
4. Bottled Water
5. Complimentary bottled water for passengers to stay hydrated.
6. Chargers
7. USB ports or charging cables for mobile devices.
8. Entertainment Options
9. Access to music or video streaming services, or in-car entertainment systems.
10. Air Conditioning/Heating
11. Climate control to ensure a comfortable environment.
12. Complimentary Snacks
13. Light snacks or refreshments may be offered on longer journeys.
14. Personalized Greeting
15. A welcome sign with the passenger’s name for a more personalized experience.
16. Multilingual Drivers
17. Drivers who can communicate in multiple languages to assist international travelers.
18. Note
19. The availability of these services may vary by provider and region, so it’s always a good idea to check with your specific service provider for the amenities they offer.

Yes. Please be assured that all vehicles are required to be covered with liability insurance.

No. All vehicles are arranged private and exclusively yours for the travel. No matter whether you are traveling alone or with a group, you will be the sole occupants of the vehicle.

We maintain and inspect our vehicles in our own auto shop.

We can arrange an English or Chinese speaking driver for an additional 100USD. We have real-time English speaking customer service to assist you in real-time and provide real-time online translation, so you don’t have to worry about language barriers.

Vehicle information and driver contact information will be updated around 7:00 PM JST the day before your reservation. You can monitor the app to see any changes to drivers and vehicles within 24 hours, which will be reflected in the app in real time. During the service, you can also stay informed of all service updates, including the driver’s real-time location.

Yes, it is possible. When making a reservation, please be sure to inform us of the type of pet (e.g., dog or cat) and the size of the carrier. Pets must be kept inside the carrier during the ride. Please also take measures to prevent pet hair from falling inside the vehicle, and ensure your pet has no problem with toileting.

If we could not carry all of your luggages into vehicles, you will need to arrange for shipment yourself or book an additional vehicle. Please note that a waiting fee of 10usd will be charged for every 10 minutes during this time.

It can be loaded up to a maximum length of 340 cm. For more information, please click here.

For accidents where the negligence is on us, such as car accidents and for dropped items, we will compensate following our company policy. However, we are not responsible for any damage made during the usual transportation. Please keep all valuables beside you.

No. It is restricted by Road Transportation Law. At least one person is required to ride along.

Only if the bicycle is stored in a bike bag or fully tired together. We do not compensate any damage on the frame, component, wheel during the transportation.

The driver helps you as much as possible, however, it depends on the situation such as parking prohibited places, etc.

For safety reasons, please refrain from loading baggage on the seats.

We are very sorry. We do not accept the use of personally owned ETC cards. All fees you pay already include highway tolls. You do not need to pay extra. On the day of service, the driver will plan the best route based on traffic conditions.

Yes, we are happy to make as many stops as needed at nearby service areas free of charge. Please feel free to inform your driver at any time.

We are unable to provide compensation except in cases where our company is found to be at fault. Please allow sufficient time in your schedule, taking into account the possibility of unexpected heavy traffic.

For passengers using the “Meet and Greet” service, you will be met by your driver at the arrival gate.

For passengers not using the “Meet and Greet” service, please board the vehicle directly, and the driver will provide you with detailed parking information for the day.

Yes. We offer a Meet Service for an additional 50 USD.

You may request a pickup a certain number of hours after your flight’s arrival time to allow for meals, shopping, or other activities. Please be sure to inform us of your preferred time when making your reservation. If you board the vehicle within the designated time, no waiting charges will apply. However, if the actual waiting time exceeds the time you specified in advance, additional waiting charges may be incurred.

If you have forgotten something in the car, we can send it to you by Cash on Delivery, etc.

Our Business Area: Japan, Singapore, Hong Kong, more than 50 airports and cities in mainland China, South Korea, Phuket, Thailand, Bangkok city and two airports, most airports in Vietnam, Taipei, Taiwan. For more information, please click Destination.

Please apply for the optional service, ‘’Meet Service’’.The driver will meet you at the arrival gate and help you with your luggage.

It may be difficult to wait for more than 30 minutes without prior notification.

In Asia, we provide child seats. We’ll provide a seat or cushion appropriate for the child’s age, although some regions have stricter legal requirements. We don’t provide child seats for short trips in Japan. According to Japan’s Traffic Law (Road Traffic Law Enforcement Order – Article 26-3-2, Paragraph 3, Item 6), point-to-point transfers are exempt from the child seat requirement, so you can travel with confidence.